In a workplace, diversity is an opportunity and a challenge. Different perspectives allow work teams to discuss more options to achieve better results. However, employees must be sensitive to the influence of culture on communication and etiquette. Regular eye contact is a sign of engagement when talking or listening in the United States. However, it is sometimes viewed as domineering and disrespectful in Japan. Therefore, moderating eye contact may help Americans in building rapport and mutual respect with people of a different cultural background.